Monthly Cost
Standard | $19.00/system
- Asset and inventory tracking
- System and Windows event log monitoring
- Automated health reports
| $99.00/system
- Asset and inventory tracking
- System and Windows event log monitoring
- Automated health reports
| $39.00/System
- Asset and inventory tracking
- Monthly reports
- Automated health reports
- Firmware updates
|
- License tracking and reporting
- Hardware and software acquisition support
- $5.00 off hourly services rate
|
Monthly Cost
Premium | $39.00/System
All Standard Plan Features plus…
- Patch management
- Unlimited phone support
- Unlimited remote support
- On-Site Support
- Hardware vendor service coordination (warranty dispatch)
- Desktop optimization
- Hardware/System change notification
- Priority response escalation for after hours support.
- Antivirus software management
- Malware software management
| $299.00/System
All Standard Plan Features plus…
- Patch management
- Unlimited phone support
- Unlimited remote support
- On-Site Support
- Server/Network Antivirus software management
- Server/Network Malware software management
- Hardware vendor service coordination (warranty dispatch)
- Desktop optimization
- Hardware/System change notification
- Server/Network administration and maintenance
- MS Exchange maintenance and administration
- Server optimization and tuning
- Priority response escalation for after hours support.
- System/Network outage recovery services
- Remote backup management (of existing resources).
| $49.00/System
All Standard Plan Features plus…
- Unlimited phone support
- Unlimited remote support
- On-Site Support
- Notification of failure/outages
- Hardware vendor service coordination (warranty dispatch and license maintenance)
- Weekly Reports
- Content filter configuration
- IPS/Gateway AS configuration
- Off-site settings management
| All Standard Plan Features plus…
- Provide issue analysis
- Track issues through resolution assist with systems and budgetary planning
- Serve as technical liaison to other vendors
- Regularly scheduled status meeting
- $20.00 off hourly services rate
|
Monthly Cost
Premium Plus | $49.00/System
All Premium Plan Features plus…
- Antivirus software
- Malware software
- Microsoft Office software
| $Quote/System
All Premium Plan Features plus…
- Microsoft Server and Application Software
| Not Applicable | |
Add-on Services
Managed on an hourly fee basis | - On-site support.
- Depot and On-site system application and settings configuration
- System/OS upgrades
- After hours support calls
- Non-Warranty hardware repair
- Depot (at NuOz) new hardware build-out and basic configuration of system OS
| - On-site support.
- Depot and On-site system application and settings configuration
- System/OS upgrades
- After hours support calls
- Non-Warranty hardware repair
- Depot (at NuOz) new hardware build-out and basic configuration of system OS
| - On-site support.
- Non vendor related troubleshooting
- Replacement unit configuration (depot)
- Depot (at NuOz) firewall configuration
| - Project work
- Application or system research
- POC Planning
- Software testing
- Initial system or software package image creation
- Project documentation
- Proof-of-concept work
|
